Privacy Policy

Last Updated: 21 March 2026 Company: Tuks Mobile Network Operator (Pty) Ltd Website: https:www.tuksmobile.com

1. Introduction

Tuks Mobile Network Operator (Pty) Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.tuksmobile.com) and use our mobile network and digital services (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1. Personal Data

Personally identifiable information that you voluntarily give to us when you register for the Services or when you choose to participate in various activities related to the Services. This includes:

  • Name and Surname
  • National Identity Number or Passport Number (for RICA compliance)
  • Email Address
  • Mobile Telephone Number
  • Physical and Postal Address
  • Billing and Payment Information

2.2. Derivative and Usage Data

Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2.3. Mobile Device Data

Device information, such as your mobile device ID, model, manufacturer, and information about the location of your device, if you access the Site or Services from a mobile device.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your account.
  • Process your transactions and deliver the requested Services.
  • Comply with statutory obligations, including but not limited to the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA).
  • Monitor and analyze usage and trends to improve your experience.
  • Notify you of updates to our Services.
  • Resolve disputes and troubleshoot problems.
  • Send you marketing and promotional communications (subject to your opt-in consent).

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Privacy Rights

Depending on your jurisdiction and applicable laws (such as POPIA), you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of incomplete or inaccurate data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on the Site.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Tuks Mobile Network Operator (Pty) Ltd Email: legal@tuksmobile.com