How to check your balances

Two easy ways #

• In the app: open the home screen or balances section.
• Via USSD: use the supported balance menu on your Tuks Mobile line.

What you should look for #

• Available airtime
• Available data
• Active bundles and expiry dates
• Any bonus, reward, or promo balances if shown

When to check #

Check before buying another bundle, before blaming your phone, and before starting a three-hour streaming session in the library.

If the number looks wrong #

Refresh the app, restart your phone if needed, and review your recent transactions. If the balance still looks off, contact support with the time and type of your last purchase.