My data is on, but the internet is not working

Try these quick fixes first #

1. Turn airplane mode on for 30 seconds, then off.
2. Restart your phone.
3. Make sure mobile data is enabled for the correct SIM line.
4. Check whether you still have an active data balance.
5. Confirm that your SIM or eSIM is fully activated and RICA-approved.

If it still does not work #

• Check your APN settings.
• Try moving to an area with better signal.
• Remove and reinsert a physical SIM if safe to do so.
• Check whether the issue affects only one app or everything.

When to contact support #

If calls also fail, the issue may be broader than mobile data. Use the app, portal, or customer care for guided help.