How to do a SIM swap

When you need a SIM swap #

You may need a SIM swap if your SIM is damaged, your phone was lost or stolen, or you are moving your number to a replacement SIM.

What you usually need #

• A new unused SIM
• Proof that you own the line
• Support guidance to complete the swap securely

Typical process #

1. Get a replacement SIM.
2. Contact customer care.
3. Complete the security verification steps.
4. Wait for the old SIM to be disabled and the new one to take over.
5. Restart your phone once the swap is complete.

Important #

Never share one-time codes or account verification details with anyone who contacts you unexpectedly.