What to do if your phone or SIM is lost or stolen

Do this immediately #

1. Contact customer care as soon as possible.
2. Ask for the line to be suspended if needed.
3. Do not wait until airtime, bundles, or personal data have been misused.

Why speed matters #

A lost SIM can expose your number, balances, and any services that rely on SMS verification. Acting quickly helps protect you.

What happens next #

• You may be guided through a SIM swap.
• You may be asked to verify ownership of the line.
• Your old SIM can be deactivated once the replacement journey is ready.

Losing a phone is stressful enough. The goal is to stop the line first and breathe second.