How to contact customer care

Need help? Start here. #

You can get support through the Tuks Mobile help channels shown in the app, online portal, or on the official website. If your line supports it, you can also dial 135 for customer care.

Best ways to get help faster #

• Explain what happened in one short sentence first.
• Include your number and the time the issue started.
• Share screenshots or receipt references when relevant.
• Say whether the issue affects calls, SMS, data, or payments.

Good examples #

• “My top-up went off my card but my bundle did not load.”
• “My eSIM installed, but I still have no network.”
• “I am trying to port my number and need to check the status.”

The clearer your message, the faster support can move from “tell us more” to “sorted”.