Why is my port request delayed?

Top delay reasons #

• Your current provider has not released the number yet.
• Your RICA details do not match the number owner details on record.
• The number is still tied to a contract or pending cancellation.
• The request was submitted over a weekend or public holiday.
• A confirmation step was missed.

What you can do #

1. Double-check that the number and ID details are correct.
2. Keep your old SIM active until the process is complete.
3. Look out for any SMS, app, or support instructions.
4. Contact customer care if the wait is longer than expected.

Good to know #

A delay does not always mean a failure. Many port requests just need one missing confirmation or a little more processing time.