How to update your profile details

What you can usually update #

• Name formatting or display details
• Email address
• Contact preferences
• Other profile information shown in the app or portal

What may need extra checks #

Certain details linked to compliance, ownership, or RICA may require a support review before they can be changed.

How to update #

1. Open the app or portal.
2. Go to Profile or Account Settings.
3. Edit the field you want to change.
4. Save and verify if prompted.

If a field is locked, do not worry – it usually means it is tied to a security or identity rule, not that the app is being moody.